FAQ
Answers to all of your questions about our Mockups
Why Canva and not PhotoShop?
There are already plenty of dynamic mockups available for PhotoShop but very few for Canva. Not everyone who needs mockups can afford or use PhotoShop, or will manage the learning curve needed. Canva mockups are the next best thing for DIY designers who want to use high quality mockups and scenes right inside Canva without needing a 3rd party application.
Where can I find these frames in Canva?
All the clip frames you’ll find in my mockups are custom created so you won’t find them in Canva’s frames or templates library. They are only availlable from MockupScene. If you see them being sold by someone else please let me know.
How well do I need to know Canva to use your mockups?
You do need to have a good working knowledge of Canva, particularly in regard to the following:
- Clipping images into frames.
- Changing frame and object colours.
- Using the transparency tool.
- Rotating and duplicating objects.
- Using the image adjustment tools (brightness, contrast, tint, blur).
- Copying and pasting objects from one page to another.
- Downloading your designs in the required format.
Can I use these in the free version of Canva?
Yes, absolutely. All images and elements are custom created and don’t belong to Canva. No Canva Pro functionality is needed to use my mockups or scenes. However, you do need to preferably be using the desktop version of Canva for full functionality of templates. Some tools and functions are missing from the app version.
What do I get when I buy one of your mockups?
When you purchase a MockupScene Canva template, you’ll receive a PDF file that includes a usage guide, license, and template access link.
Which payment methods do you accept?
All major credit cards and PayPal.
Do my downloads expire?
No, they don’t expire. They are always available for you to access from the downloads section in your account. Sometimes a template will be added to or updated in which case you can access the updated version by going back to the product link supplied in the original downloaded PDF.
What are mockups used for?
Mockups are used to showcase your designs, photos or art to help your buyers see how they would look in a real life scene. They’re great to use in your design portfolio, website, or social posts.
What are scene creator bundles?
Scene creator bundles are themed sets of high quality transparent PNG images that you can add to your mockups, scenes, or other designs. Each PNG in a scene creator bundle comes with a separate shadow that can be placed below the object and edited as needed.
How do I use scene creator bundles?
Can I use these to sell my product or service?
Yes, absolutely! Please read my license terms for details and restrictions.
Can I resell designs I make with these?
Yes. You can resell flattened designs (JPG, PNG, PDF formats) that you create with these. You are not permitted to resell Canva templates containing any of my mockups or scene creator objects.
What if I need a different size?
If you’re using Canva Pro then you can use the resize tool to change your page size, and enlarge/reduce the elements as needed.
If you’re using free Canva, then create a new design the size you want, navigate to ‘all your designs’ in the left sidebar, select the MockupScene template you want to access and click on the page you want to add to your new design.
What do I do if I accidentally delete a page or the elements in a template?
You can use the undo tool. If you delete something permanently then you can go back to the original PDF for the product and download a new template.
Where do you get your objects from?
All of my objects are photographed and edited by me. I don’t use any stock images or images from Canva.
Do you create customised products?
Yes, I do. I create custom clip-frames for Canva as well as mockups and/or scene creator bundles using your own blank products. Please contact me with what you need so that I can quote you.